Cancellation &
Refund Policy

For the purposes of this Policy, the following definitions apply:

• "Facilitation Fee" — any fee, coordination charge, or service payment made to Cura Welt in connection with the arrangement of medical services.
• "Partner Clinic" — any independent, licensed medical facility, hospital, dental clinic, or healthcare provider with whom Cura Welt has a commercial referral arrangement.
• "Booking Confirmation" — the written confirmation email issued by Cura Welt confirming that an appointment or treatment slot has been successfully reserved with a Partner Clinic.
• "Treatment Date" — the scheduled date of the first clinical consultation, procedure, or admission at the Partner Clinic.
• "Written Notice" — a cancellation request submitted via email to [email protected] or through the official contact form at curawelt.com/contact.

Cura Welt is a medical tourism facilitation intermediary only. We do not provide medical treatment, diagnoses, or clinical services of any kind. We do not employ physicians, surgeons, or clinical staff. Our role is limited to:

• Identifying suitable Partner Clinics based on your stated medical needs and preferences
• Coordinating communication between you and the selected Partner Clinic
• Providing logistical support and general travel guidance where agreed
• Acting as a facilitator — not as a party to the medical treatment contract

You may cancel your facilitation arrangement at any time by submitting a Written Notice to Cura Welt. Cancellations are effective from the date and time the Written Notice is received and acknowledged by Cura Welt in writing.

The refund entitlement, if any, of the Facilitation Fee will be determined by the notice period relative to the Treatment Date as set out in Section 4. The following conditions apply to all patient-initiated cancellations:

• All cancellations must be made in writing — verbal or telephone cancellations are not accepted.
• You are responsible for cancelling any separate booking with the Partner Clinic directly and in accordance with the clinic's own policy.
• Cura Welt will confirm receipt of your cancellation request in writing within 2 business days.
• Where a refund is applicable, processing will occur within 14 business days of written confirmation.
• Refunds are issued to the original payment method only, unless otherwise agreed in writing.

The following refund schedule applies to Facilitation Fees paid to Cura Welt. All timeframes are calculated from the Treatment Date stated in your Booking Confirmation.

Notice Period Before Treatment Date	Refund of Facilitation Fee	Status
More than 30 days	100% — full refund	Full Refund
15 – 30 days	50% — partial refund	Partial Refund
7 – 14 days	25% — partial refund	Reduced Refund
Less than 7 days	0% — no refund	No Refund
No-show (failure to attend without notice)	0% — no refund	No Refund

In exceptional circumstances — such as a sudden serious medical condition that prevents travel, supported by appropriate documentation — Cura Welt may, at its sole discretion, issue a credit note or partial refund outside these standard terms. Such exceptions are assessed individually and are not guaranteed.

The following costs and fees are strictly non-refundable under all circumstances, regardless of the notice period given:

• Administrative processing fees, if itemised separately in your invoice
• Medical record translation, review, or assessment fees already incurred
• Third-party coordination costs already disbursed on your behalf (e.g., transfer bookings, accommodation reservations made at your request)
• Any portion of the Facilitation Fee attributable to services already rendered prior to cancellation
• Currency conversion losses or international bank transfer charges
• Medical treatment fees, clinical deposits, or diagnostic costs paid directly to or through the Partner Clinic

Cura Welt is not responsible for any costs incurred by the patient in connection with travel, accommodation, insurance, or other ancillary arrangements made independently. We strongly recommend patients obtain comprehensive travel and medical cancellation insurance before making any bookings.

In the event that a Partner Clinic cancels or significantly modifies your confirmed appointment or treatment, Cura Welt will make reasonable efforts to:

• Notify you promptly upon becoming aware of the cancellation or material change
• Propose one or more alternative Partner Clinics offering equivalent or comparable services
• Assist with rebooking at no additional Facilitation Fee, where a suitable alternative is available and accepted

If no suitable alternative is available and accepted, and the clinic-side cancellation was not caused by any act or omission on your part, Cura Welt will issue a full refund of its Facilitation Fee. This refund obligation is strictly limited to the Facilitation Fee paid to Cura Welt and does not extend to any funds paid directly to the Partner Clinic or to any associated third-party costs.

Neither party shall be liable for any failure or delay in performance arising from circumstances beyond their reasonable control, including but not limited to: acts of God, natural disasters, epidemic or pandemic declarations, government-imposed travel restrictions, war, terrorism, civil unrest, or significant disruptions to air travel or border access ("Force Majeure Event").

Where a Force Majeure Event prevents the provision of services or the patient's ability to travel to the Treatment Date:

• Cura Welt will issue a credit note for the full Facilitation Fee, valid for 12 months from the original Treatment Date
• Alternatively, Cura Welt will assist with rescheduling the arrangement to a mutually agreed alternative date at no additional Facilitation Fee
• Cash refunds for Force Majeure cancellations are at the sole discretion of Cura Welt and are not guaranteed
• Documentation evidencing the Force Majeure Event may be requested by Cura Welt

To initiate a cancellation, you must submit a Written Notice containing the following information:

• Your full name and email address used at registration
• Your Booking Confirmation reference number
• The name of the Partner Clinic and Treatment Date
• The reason for cancellation (optional, but helpful for exception assessments)
• Your preferred refund method (original payment method or credit note)

Written Notice must be submitted to: [email protected] or via the contact form at curawelt.com/contact.

Cura Welt will acknowledge receipt within 2 business days and will provide written confirmation of the applicable refund amount (if any) within 5 business days. Refunds, where applicable, will be processed within 14 business days of the confirmation email.

Patients who wish to change their Treatment Date rather than cancel entirely may request a rescheduling of their arrangement. Rescheduling requests are subject to the following conditions:

• A rescheduling request submitted more than 14 days before the Treatment Date will be accommodated at no additional Facilitation Fee, subject to availability at the Partner Clinic.
• A rescheduling request submitted 7 – 14 days before the Treatment Date may incur an administrative rescheduling fee.
• A rescheduling request submitted less than 7 days before the Treatment Date will be treated as a cancellation and the standard refund schedule in Section 4 will apply.
• Each patient may reschedule a maximum of two times per booking without charge (subject to the notice requirements above). Subsequent rescheduling requests will incur an administrative fee.
• Rescheduling is subject to the Partner Clinic's availability and agreement — Cura Welt cannot guarantee that a new date can be secured with the same clinic.

If you are dissatisfied with the outcome of a cancellation or refund request, you may submit a formal complaint to [email protected] with the subject line "Formal Complaint — Cancellation". We will acknowledge your complaint within 3 business days and aim to provide a full written response within 15 business days.

We are committed to resolving all disputes fairly and transparently. In the event that a dispute cannot be resolved through direct correspondence, the parties agree to attempt resolution through a mutually agreed mediator before initiating formal legal proceedings.

This Policy and any disputes arising from it shall be governed by and construed in accordance with applicable law. As Cura Welt operates internationally, patients are advised that their local consumer protection legislation may also apply. Nothing in this Policy is intended to exclude or limit any statutory rights available to you under the laws of your country of residence.

Cura Welt reserves the right to update or amend this Policy at any time. The version of this Policy in effect at the time of your Booking Confirmation will apply to that booking. The current version (last updated March 2026) is always available at curawelt.com/cancellation-policy.

For any queries relating to this Cancellation and Refund Policy, to submit a cancellation notice, or to escalate a complaint, please contact the Cura Welt team:

• Email: [email protected]
• Contact Form: curawelt.com/contact
• Response Time: Within 2 business days (Monday – Friday)